NOTE: At this time, only those departments using Cisco Deskphones and/or Cisco Jabber can use Cisco Unity Connection Voicemail

The first time you access your voicemail: 

1. Press the  button on your Cisco desk phone or Dial 35000 from your Cisco Jabber softphone
2. Enter 12345 as the PIN
3. The Unity Connection Voicemail System will prompt you to:

• Record your name
• Record a greeting
• Set a new password (a minimum of 5-digits)

1. Once you have completed all the prompts, your voicemail box is ready to receive messages.

To check your voicemail messages in the future:

1. Press the  button on your Cisco desk phone or Dial 35000 from your Cisco Jabber softphone
2. Enter your PIN

NOTE: If you’ve forgotten your PIN, try 12345. If that doesn’t work, please contact the ITS Service Desk at 578-3375 or email servicedesk@lsu.edu for assistance

1. Follow the prompts to check your messages 

To change your voicemail greeting in the future, perform the following after logging in

1. Press 4 for setup options
2. Press 1 for Greetings
3. It plays your current greeting
4. Press 1 to re-record. Press # when finished recording
5. Hang up or follow the prompts

To Access another Cisco Unity Connection Voicemail mailbox

1. Dial 35000 
2. Press * (star) 
3. Enter the mailbox number you wish to log into then press # 
4. Enter the PIN (User 12345 if this is the first time accessing the voicemail box)
5. The first time you login, it will ask you to choose a new PIN, record a name, and record a greeting (this will be what all callers hear when opting to leave a voicemail instead of waiting to speak to an agent) 
6. You are now logged in