This article lists the top questions and issues that can be encountered in Zoom, as well as resources for resolving them whenever they appear. Please click on the link for each question as there are different instructions available depending on the client you are using; they include Windows, Mac, Linux, iOS, Android, or Web.
If you do not see your client type listed, please scroll to the bottom of the page on the article you select.
FAQ's
How do I find my Recording?
How do I join a Meeting?
How do I join or test my Computer's Audio?
How do I invite others to join?
Why can't my departmental account sign in?
My Video/Camera isn't working. (Desktop client only)
How do I share my screen? (Desktop client only)
How do I schedule meetings?
Where do I download the latest version?
Desktop and Mobile client comparison.
System Requirements for PC, Mac, and Linux.
System Requirements for iOS and Android.
Web Browser Version Requirements.
For answers to further questions, including international compatibility, accessibility, multiple devices, and more, please see the following link: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions.
Information & Tutorials
Zoom Video Tutorials
Please see https://support.zoom.us/hc/en-us/articles/206618765-Zoom-video-tutorials to access several videos that show you how to join meetings, schedule and assign scheduling permissions, access closed captioning, and much more!
Zoom Pre-Recorded Training Sessions
Please see https://support.zoom.us/hc/en-us/articles/217214286-Watch-Recorded-Training-Sessions to access several previously recorded Live Training Sessions and see guided walkthroughs on a selection of common Zoom topics, as well as find answers to questions you may not have realized you wanted to ask.
Zoom Test Meeting
To join a test meeting and check your device settings ahead of time, please use this link: https://zoom.us/test.
Zoom Virtual Backgrounds
Please see https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background for instructions on how to configure a zoom virtual background. Additional zoom backgrounds provided by LSU can be accessed here: https://www.lsu.edu/communications/backgrounds.php.
Problems or Errors
Mac OS 10.14 Mojave: Zoom issues and allowing permissions.
"MacOS is not supported" error message.
Error 0, 3000, 10002 and 10006 during installation.
Wireless (WiFi) Connection Issues.
How much bandwidth do I need when using 3G or 4G/LTE?
Why can't my departmental account sign in?
Departmental accounts are not eligible for Zoom. Only your personal myLSU user account can sign in.
If you are having an issue not resolved by one of the links above, please contact the ITS Service Desk at servicedesk@lsu.edu or 578-3375.
Referenced from: https://support.zoom.us/